America’s Cardroom has been accused of some serious allegations. An online poker player claims the poker site pocketed rebuy money from a WSOP Main Event satellite tournament instead of adding it to the prize pool.
But there is some conflicting information between the accuser and the poker site.
Amit Makhija, @amak316 on Twitter, posted a message Sunday that was disputed by the online poker site.
“My girlfriend was playing a sat on @ACR_POKER where the prize pool was well under what it should have been, here’s what support had to say,” he wrote.
Makhija included a screenshot of the conversation between his girlfriend and what appears to be a customer service representative from America’s Cardroom.
An employee identifying himself as “Dave C,” responded to his girlfriend’s concern that the satellite tournament prize pool appeared to be short with the following four comments:
“Ok. Well I just asked.”
“Money from reentries is not counted towards the prize pool.”
“It goes to our profit.”
“Is there anything else that I can do for you?’
Makhija has three cashes at the 2017 World Series of Poker, including a 12th place finish in Event #42, $10,000 No-Limit Hold’em 6-Handed Championship ($39,284).
He’s won more than $2.7 million in live tournaments during his career. So, he isn’t just some random Joe off the street with no credibility in the poker world.
Poker Site Denies Allegations
The individual operating the America’s Cardroom quickly responded to Makhija’s post by denying the allegations.
“That is not true, I’m informed the CS manager about this right now,” was the response.
Another user responded to ACR by sharing the results of the tournament in question. The buy-in was $109 with tickets to a $540 WSOP Main Event satellite on the line.
There were 58 entries but the prize pool was only $3,325. Six tickets to the next step were awarded and $85 to the 7th place finisher.
In most online tournaments, the house takes approximately 10-percent of the prize pool in rake. Given that assumption, there should have been around $5,800 in the pot and 10 tickets to the next step awarded.
The social media rep for America’s Cardroom denied the allegations a second time in the thread, saying again that “the info provided is not correct.”
Poor Customer Service Was the Problem?
Even though America’s Cardroom denied the allegations and twice assured customers the information provided was “not correct,” most of the poker players commenting on the thread weren’t buying the claim.
But the real problem may have just been a poorly trained customer service rep. According to a few posters in the thread, rebuys only cost $1.
Therefore, the prize pool would have been accurate.
We’ve found some conflicting information but, if true, the prize pool would have been accurate. However, based on comments from those who played in the tournament, America’s Cardroom didn’t advertise rebuys were $1, so everyone assumed the entire prize pool should have included $109 buy-ins for every entry.